How billing issues and refund requests are handled.

Because Clipza AI provides digital services, subscriptions, credits, and AI-generated outputs, payments are generally non-refundable once access or credits have been granted, except where required by law.

We review refund requests in good faith when there is a clear billing problem, duplicate charge, or a verified platform failure that prevented delivery of the purchased service.

Subscription fees are billed in advance for the selected billing period. Cancelling a subscription prevents future renewal but does not automatically create a refund for the current billing period.

If a subscription payment was taken incorrectly or duplicated, contact us through the platform support flow so we can investigate promptly.

Purchased top-up credits are generally non-refundable once delivered to your account, because they are digital value made available immediately.

We may make exceptions where credits were purchased in error due to a confirmed billing issue, duplicate payment, or a platform-side failure that prevented the credits from being delivered correctly.

If a generation or workflow fails because of a confirmed platform-side error and no usable output is delivered, we may issue a refund, restore credits, or provide another remedy depending on the situation and the product flow involved.

Normal differences in AI output quality, taste, or creative preference do not by themselves guarantee a refund.

If you are genuinely dissatisfied with the product experience or you are facing repeated, ongoing issues that materially affect normal use of the service, we may review the purchase for a refund when you report the issue within 3 calendar days of the original payment.

This review window is intended for real product dissatisfaction or persistent platform problems, not for completed use followed by a change of mind after meaningful consumption of credits, subscription benefits, or delivered outputs.

To request a billing or refund review, use the contact flow available through the platform or send an email to info@clipzaai.com, and include the date, charge details, and a short explanation of the issue.

We may request supporting details needed to verify the payment, diagnose the failure, and determine the appropriate resolution.